When we walk into a potential client’s office, there are 4 specific things we look at. What is the cost of downtime for the client? How much is this currently costing the organization each month? How many hours is the staff losing due to inefficient IT systems each month? What is your average per hour salary cost? When we look at these items together, we get a true picture of what the company is "bleeding" out in IT dollars. When I ask the question "How much do you currently pay each year in IT costs?", the answer varies but it’s always a much smaller amount than the real number which can be staggering.
The fact is, business owners only see a very small percentage of what they think they are paying in IT "costs", when they are only seeing the tip of what may be a very large iceberg under the water. What is not taken under consideration most often is the cost of "vendor management". For example, in a CPA firm you rely on QuickBooks as your line of business software - and usually one of your accountants is on the phone with support when something goes wrong. The same can be said with a medical practice that relies on electronic medical records database programs. When the database goes haywire and the nurses and providers can't enter in patient data, it's usually the office administrator that's on the phone with support trying to get a technician to remote in and fix the issue. The problem with these scenarios and many others like them, is that these employees are now tied up doing something that is not their primary job. The owner is paying for all of this while nothing they need these employees to be doing gets done. Every moment these employees are detained doing something other than their primary function is money out the window.
Executives, CEO's, Office Managers and office workers all have important tasks to complete during the work day. We have all been there at one point or another. You are trying to get something out the door to your client or your supervisor, but it seems like everything on your computer is crawling at a snail’s pace. Nothing makes you want to rip out all your hair like a slow machine, and that aggravating little blue "spinning doughnut" in Windows. As we all know time is money and when you have 10 machines that are all in that kind of shape, you will lose both.
When we look at the current hardware supporting a business, we look at what software and functions it's supporting. We look at the age of the systems, processors, memory, hard drives, anti-virus programs etc. What we look for is "bottlenecks" in performance, weaknesses in the current infrastructure that lead to down time. Inefficient IT systems, poorly maintained workstations and servers, and malware infections all lead to down time which equals money lost. A business that has a gross revenue of $1,500,000 per year with 9 employees, and an average down time of 3 hours per year can lose over $10,000 in lost productivity. This number is before you add in any outsourced IT support costs. Almost all the lost revenue from down time is preventable by using the type of proactive IT support that Cardinal Technology Solutions (CTS) provides. Proper preventative and proactive measures deployed on a network can almost eliminate down time entirely.
At Cardinal Technology Solutions (CTS, Inc.) we have saved all our clients not only time but most importantly money with our management techniques. A recent study of one of our largest clients revealed an annual savings of over $45,000 per year, and a 99.6% uptime ratio. This is a direct result of how we proactively manage their IT infrastructure. We enhance performance where we see the need, either by making changes to existing hardware and software - or replacing it if need be. We actively manage the environment in real time, and prevent issues from impacting business operations. Put simply - we sell "up time" because that’s the only thing that matters to our client’s bottom line. Your business network powers everything that you do, you rely on it every day to work so that you can grow your business. And we will be there every day to ensure that happens. The support CTS provides our clients empowers them, it doesn’t impact them. The next time you look at the cost of an IT support firm, ask yourself - is it a cost, or a savings?