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The managed service provider you use can have a huge impact on your company, so it’s important to choose the right one. Here are 5 questions to ask before selecting an MSP.

Selecting the right managed service provider (MSP) is an enormous decision for your company. Your MSP is an extension of your company and is intricately involved in the managing and maintaining of your workforce, so it is critical your organization understands how to choose the right MSP. While price cannot be overlooked, there are a number of other variables to consider.

Below are five questions to consider when selecting a MSP.

1. Can you work with me to meet my unique needs?

MSPs should customize their solutions according to the requirements of your company.

The MSP should answer three fundamental questions:

  • What is my business problem?

  • How will you address it?

  • Why are you the best provider to resolve it?

2. What kind of connectivity do I need?

The MSP evaluation should include how the company connects to the Internet, how it prices its bandwidth, and how it measures its overall network quality of service. Your MSP should be able to convey its technical expertise in a language that is easy to comprehend.

3. What kind of redundancy should I expect?

Even the most robust platforms fail once in a while, and a backup solution may be worthwhile. Talk with the provider to see what maintenance services are included in your package. Equally important, is to see what is not included in order to avoid any billing issues later.

4. What kind of reporting and communication do you provide?

Your MSP should provide you with monthly status reports and quarterly business reviews. It should be able to establish a chain of communication, so you can get support immediately.

5. What kind of support do you provide?

Before contracting with an MSP, it is important to know the level of support provided.

Here are some questions to ask:

  • Are there formal escalation and ticketing procedures?

  • Do they operate on call or have a twenty-four hour fully-staffed support center?

  • Do they monitor the services on your behalf?

When choosing an MSP, doing your homework can really pay off. A reputable service provider will be happy to answer these, and any other questions you may have.

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